CORPORATE
Returns & Cancellations
Last updated: March 2025
At Radansa Model, we place customer satisfaction above all else. We are confident in the quality of our products; however, we are here for you if you experience any issues. Below you can find details about our return and cancellation policy.
Return Period
You may request a return within 14 calendar days from the date of delivery.
Return Conditions
The product must be returned in its original packaging, unused and complete.
Refund
After approval, a refund will be issued to your original payment method within 5-7 business days.
Cancellation Policy
You can cancel your order before it is shipped. After shipment, the return procedure applies.
Non-Returnable Items
- Opened and partially assembled kit models
- Custom-made or personalized products
- Requests made after 14 days of delivery
- Products damaged due to user error
- Digital content and downloadable files
Frequently Asked Questions
Still have questions?
Contact us for return or order inquiries.
