SUPPORT

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Whichever channel you reach us through, we will get back to you as soon as possible.

Priority support line

For our customers in Turkey

WhatsApp Only – Worldwide

Tallinn, Estonia

Wherever you are, we reach you as soon as possible.

Build processes and new products

Monday – Saturday

09:00 – 18:00

We ship worldwide from our European center.

Our expert team is here for ship model orders, assembly support, shipment tracking or returns.

Fill out the form to get information about HMS Victory, Santa Maria or custom ship model orders. Our expert team will respond as soon as possible.

You can get technical support via WhatsApp or email for steps where you get stuck in kit model assembly. You can also submit spare part requests.

You can use the contact form for questions about your order's shipping status, delivery time or international shipping.

Notify us of your return or exchange request within 14 days of delivery via the contact form. Return shipping is covered by us for damaged items.

Our average response time is under 2 hours. You can get instant support via WhatsApp.